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I signed up / paid, then immediately realised it wasn’t what I thought it was, asked for a refund, was ignored.
I came across Rob Hoffman and Become a Better Trader after searching google and youtube for forex competition winners who I could learn from. Rob Hoffman’s name came up a lot so I figured he must be able to help!
I emailed immediately after paying and trying one live trading session (it wasn’t with Rob) and realising that forex was definitely not a focus. He spent all his time on other instruments – gold, oil, stocks, etc.
I sent an email saying that it wasn’t for me and could I get a refund. Sure, they have a “no refund” policy, but so does everyone. I think it’s fair that by contacting them straight away, some kind of refund / part refund / credit could be sorted out.
Their email reply said I should wait a week until Rob returns to see how much he focuses on Forex. I asked if we can therefore, start my subscription when he returns. This email was ignored. Surely… it’s fair to agree my subscription could start a week later so I can ensure I’m going to be happy with the experience.
As it pans out, when Rob returned he spent maybe 2 or 3 minutes on currencies. But my concerns were raised further when I realised that the indicators they offer are heavily relied on in his trading. These are indicators which are custom coded by him, and you have to pay $2,000 for them!
So you have a live trading room cost, and then you have Rob explaining his decisions because the indicators told him to enter or exit, or whatever? but without spending the $2,000 on those indicators there’s no point in listening to Rob!
I never (and no reasonable person would ever) consider that the $2,000 worth of indicators are REQUIRED when learning to trade with Rob.
Besides, the indicators aren’t for MT4 and I use MT4. And, I doubt you get access to the source code which means you’re forever locked into learning his trading style, using his indicators, and that’s definitely something I wouldn’t want to pay for.
Had I known all of these fun facts, there’s no way I would have paid any money.
My email asking for a refund, and my many other emails asking for a reply, were ignored – for three weeks. So I figured it’s another trading service who love to take money but provide no customer support, have lots of catches, and I spent more money elsewhere on a similar service.
Now, at the tail-end of my month’s subscription, when I finally hear back from them, they’re saying “no refunds”. They’re saying that I didn’t research them enough to determine if the service was suitable for me, and therefore they can only offer a credit toward other services. It’s difficult to accept that offer when:
1) my experience of them has been one of silence for 3 weeks. Why would I want to continue my relationship with them?
2) They’re only offering a credit for 3 weeks, not 4 as they feel I “used” 1 week of their service. They were the ones who suggested I wait a week, and ignored my
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